The NNPC Retail Limited has that it did not issue any instruction to its filling stations to force consumers to buy lubricants before they would be sold premium motor spirit (PMS). The NNPC was reacting to a recent video clip making rounds on social media (X to be precise) concerning a fuel pump attendant in one of NNPC filling stations.
In the said video, customers were coerced to purchase lubricants or engine oil as a prerequisite for purchasing PMS also known as petrol. Still in the video, the attendant alleged that this was a directive from NNPC Retail Management.
NNPC Retail said that the allegation is entirely false and does not represent the company’s Customer Service Charter. At all NNPC Retail filling stations, customers are not obligated to purchase lubricants or engine oil or other products as a precursor to buying PMS.
Speaking further on the incident, Managing Director of NNPC Retail Ltd, Mr. Huub Stokman said: “We are dedicated to providing clear, transparent and quality service to all our customers, guaranteeing that their needs are met without any recourse to unnecessary and unscrupulous conditionalities.”
He advised the public to disregard the information in its entirety and report any such occurrences to the appropriate authority.
In the meantime, NNPC Retail Limited has launched an investigation into the unfortunate incident and assures that appropriate disciplinary action will be taken against the culprit(s).